TSH - Temple Square Hospitality
  • 13-Jun-2017 to 12-Aug-2017 (MST)
  • Corporate
  • UT, USA
  • 10.00
  • Hourly
  • Part Time

Contact Center Specialist- Groups Department:
Work in an office at the beautiful Joseph Smith Memorial Building answering primarily in-bound phone calls coordinating with local and worldwide tour directors and tour guides to schedule and confirm bus tours visiting Temple Square. This person will need to have advanced computer literacy to learn four to five proprietary computer programs used to manage tours. We are looking for someone who has strong people skills and is able to work successfully in a team environment. Also needed is a pleasant telephone voice. They must communicate in excellent written and spoken English, have excellent listening skills to be able to understand and empathize with other people's needs and respond with kindness and patience while giving correct and competent information. Fluent in Mandarin Chinese a plus but not required
The applicant must be available to work Monday through Saturday but will be scheduled various days/nights during the week. The wage for this position will be $10.00 an hour.

Answers inbound phone calls and enters information into the computer with a high degree of accuracy. Deals patiently with guests within the parameters set. Works in the Contact Center in the corporate office. Works Closely with Supervisor of the Contact Center and Tours & Youth Conference lead.

Has basic competence in word processing and spreadsheets
Has record of handling multiple commands simultaneously
Keyboards at 30 WPM
Is an accurate and organized worker with attention to detail
Able to Multitask
Has strong people skills and is able to work successfully in a team environment
Fluent in Mandarin Chinese a plus but not required
CRM competency and Contact Center experience helpful

Click on this link to apply for this position http://templesquare.applicantpro.com

TSH - Temple Square Hospitality
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